MELISSA Travels believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellation up to 60 days in advance: full refund of your deposit less 10% of total tour cost as handling fees. In addition, please note that domestic plane tickets are non refundable and train tickets have a cancellation penalty that will not be credited back to you.
• Cancellation between 60 days and 30 days in advance: full refund of your deposit less 20% of tour cost as handling fees. In addition, please note that domestic plane tickets are non refundable and train tickets have a cancellation penalty that will not be credited back to you.
• Cancellation between 30 days and arrival day: no refund of your deposit.
• Cancellation of part of your itinerary after arrival: each situation will be analyzed in a fair way on a per case basis.
• In case of cancellation/delay of any flight, air companies have their own policy to help their respected clients. Due to any cancellation/delay of flight if there is any extra cost has to goes to your account.
• In case of cancellation/delay of any train, each situation will be analyzed in a fair way on a per case basis and you will be responsible for any non refundable portions of the ticket.
• We advise our clients to subscribe to travel insurance at home at the same time they purchase their international flight tickets.
• We cannot be held responsible for problems due to events that are not under our control (weather, political demonstrations, airline & train delays, traffic jams, floods etc.)
• Should you decide to travel with us to India at a later date, the amount of deposit covering the handling fees will be credited to you when we calculate the cost of your new itinerary, (Credit does not include non refundable domestic plane tickets, penalties charged by rail company, deposits not returned to us by some hotels and car agencies).
When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund —we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.